Privacy Policy

Your privacy matters to us. Here's how we collect, use, and protect your data.

Last updated: April 5, 2026
GamerVault is committed to protecting your personal information. This policy explains what data we collect, why we collect it, and how you can control it.

1. Information We Collect

1.1 Account Information

When you register as a seller, we collect your display name, email address, and encrypted password. This information is used to create and manage your account.

1.2 Transaction Data

We collect information about purchases and sales made on our platform, including product details, pricing, timestamps, and delivery status.

1.3 Usage Data

We automatically collect information about how you interact with GamerVault, including pages visited, search queries, browser type, IP address, and device information.

1.4 Communications

If you contact our support team or use the AI chat widget, we may retain those conversations to improve our service quality.

2. How We Use Your Information

  • To create and manage your seller account.
  • To process transactions and deliver purchased codes.
  • To send email verification codes and account notifications.
  • To provide 24/7 customer support via our AI chat system.
  • To detect and prevent fraud, abuse, and policy violations.
  • To improve our platform features and user experience.
  • To send important service updates (not marketing, unless you opt in).
  • To comply with legal obligations and resolve disputes.

3. Data Sharing

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We use trusted third-party services to operate our platform, including email delivery (SMTP providers) and cloud infrastructure. These providers are bound by confidentiality agreements.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect the rights and safety of GamerVault and its users.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

4. Data Retention

We retain your account data for as long as your account is active. Transaction records are retained for up to 7 years for legal and financial compliance purposes. You may request deletion of your account and associated data at any time by contacting us.

5. Cookies & Tracking

GamerVault uses cookies and similar technologies to maintain your session, remember preferences, and analyze platform usage. Please see our Cookie Policy for full details on the types of cookies we use and how to manage them.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access — request a copy of the personal data we hold about you.
  • Right to Rectification — request correction of inaccurate or incomplete data.
  • Right to Erasure — request deletion of your personal data ('right to be forgotten').
  • Right to Portability — receive your data in a structured, machine-readable format.
  • Right to Object — object to processing of your data for certain purposes.
  • Right to Withdraw Consent — withdraw consent for data processing at any time.

To exercise any of these rights, contact us at [email protected].

7. Security

We implement industry-standard security measures to protect your data, including encrypted password storage, HTTPS encryption for all data in transit, and access controls limiting who can view your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

GamerVault is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will take steps to delete that information.

9. International Transfers

Your data may be processed and stored in countries other than your own. By using GamerVault, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by displaying a prominent notice on our platform. The "Last Updated" date at the top of this page reflects the most recent revision.

11. Contact Us

For privacy-related questions or requests, contact us at: